Service Development Planner

About Fairphone

Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life, creating market consumer electronics that make a real impact.
At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together! 
So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below! 

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity! 

• Location: Amsterdam (you should have the right to work in this location) 
• Hours: 40 hours per week (full-time)
• Travel: Required on a per-case basis. Less than 10%. Timezone flexibility required as some partners are located in different time zones.
• Start: asap
• Contract duration: The 1st 12-month employment contract with the possibility of extension to permanent 
• Deadline to apply: 04.09.2026

About your role

About the team
The Business Infrastructure team is responsible for designing, developing, deploying, maintaining, and optimizing the core technological infrastructure, operating processes, and planning with key business stakeholders, ensuring an efficient and timely flow of value that aligns with Fairphone’s commercial and sustainability targets, as well as long-term strategic vision.
This function maintains continuous alignment with Commercial, Finance, Procurement, Supply Chain, Operations Asia, IT Administration & Support, Customer Support, and other teams across different locations (Amsterdam, Mainland China, the United States, and others) to ensure that the business processes and supporting infrastructure are defined, standardized, and effectively implemented.

About your role
Business Infrastructure is responsible for the platform and systems behind Fairphone's core business operations. Over the coming years, we will simplify a fragmented application landscape, modernize our ERP and commerce platforms, run multiregion commerce operations, strengthen our data and integration capabilities, and build a more scalable technology foundation for Fairphone's growth.
As a Service Development Planner, you make delivery across this portfolio predictable, transparent, and actively managed.
You coordinate delivery across multiple workstreams, internal teams, business stakeholders, and external development partners. You keep plans, dependencies, commitments, risks, decisions, and changes written down and current, so that issues surface early and agreed actions are followed through. You also operate the structured intake process through which new business requests enter the portfolio — making sure each request is understood, scoped with the right business and technical owners, and supported by the evidence needed for prioritization.
Architecture, technical solution design, business-process ownership, and final portfolio prioritization sit with their accountable owners: the Business Infrastructure Lead, the Business Process Architect, the Strategic Delivery Manager, and our engineering leads. Your role is to make sure those owners can make their decisions at the right time, with the right information — and that the resulting commitments turn into executable delivery plans.
Your success is measured by one thing: whether the organization has a reliable view of what is being delivered, by whom, by when, what is at risk, and what decisions or interventions are required.

You are accountable for:

• Delivery planning and orchestration across Business Infrastructure workstreams (the "when" and "who")
• Operating the intake process: staging, scoping coordination, and pipeline transparency.
• Coordinating external development partners against agreed scopes, plans, and budgets.
• Change, release, and adoption management, including the definition of done.
• Portfolio reporting: progress, risks, dependencies, capacity, decisions, and changes.

Key Responsibilities & Objectives

Your Key Responsibilities  

• Build and maintain integrated delivery plans across ERP, commerce, data, integration, API, and business-service workstreams, and run a regular portfolio delivery review cadence where agreed actions are documented and followed through.
• Operate the Business Infrastructure intake process: coordinate clarification and scoping with business owners, process owners, engineering leads, and other specialists, so requests are sufficiently defined before they are presented for prioritization.
• Translate approved priorities into executable delivery plans with clear owners, timelines, milestones, and dependencies.
• Maintain the portfolio's single source of truth — risk, dependency, decision, commitment, and change registers — and keep it current and reliable.
• Coordinate external development partners end-to-end: scoping, planning, delivery tracking against scope, schedule, and budget, and business and technical acceptance together with the accountable internal owners.
• Route technical questions and decisions to the appropriate architecture or engineering owner, rather than letting them be resolved implicitly within project coordination.
• Identify emerging delivery risks, capacity constraints, and dependency conflicts early, and escalate them with clear impact, options, and the decision required.
• Track capacity and budget consumption across workstreams and surface forecast deviations before they become problems.
• Establish and maintain practical delivery-management standards — backlog hygiene, definition of ready and done, planning cadence, status reporting, decision documentation — that give teams autonomy with visibility.
• Coordinate rollout, stakeholder communication, operational handover, and adoption follow-through with the relevant business owners.
• Continuously improve the delivery operating model based on observed bottlenecks, recurring delays, and portfolio performance.

Key Objectives

• A reliable intake process: one visible pipeline for Business Infrastructure requests, where each item has business context, ownership, technical input, estimated effort, and dependencies before it reaches prioritization — with demand, capacity, and lead-time evidence supporting those decisions.
• One portfolio view: a maintained single source of truth for plans, milestones, dependencies, commitments, risks, decisions, change requests, partner delivery, and budget consumption. Stakeholders understand portfolio status without informal follow-up or verbal updates.
• Delivery predictability: clear ownership, milestones, and definition of readiness across major workstreams, with deviations tracked and corrective decisions requested early — not discovered close to deadlines.
• Partner delivery under control: external partners working against clearly agreed scopes, milestones, and budgets, with performance tracked, deviations forecast, and acceptance coordinated with the responsible internal owners.
• Adoption, not just deployment: major changes land with rollout planning, stakeholder communication, acceptance criteria, and post-release follow-through. Deployment is not completion; the agreed definition of done is.

Your Skills & Experience

• 5+ years in delivery management, technical program management, project or portfolio management, or a comparable role supporting technology teams — ideally around ERP, e-commerce, data platforms, integrations, or other business-critical systems.
• Demonstrated experience coordinating multiple concurrent technology workstreams involving internal teams, business stakeholders, and external development partners.
• Strong technical fluency: you don't need to be the solution architect or lead engineer, but you can follow technical discussions, spot missing information, question assumptions and estimates constructively, and recognize when a technical decision is required — and from whom.
• Experience establishing or operating structured intake, demand-management, or portfolio-prioritization processes, including setting expectations and protecting teams from scope creep and ad hoc interruptions.
• Experience managing external technology vendors or development partners against agreed scope, schedule, and budget.
• Strong planning and dependency-management skills across complex, cross-functional initiatives, with the discipline to surface risks early rather than escalate late.
• Strong written communication and documentation habits: you maintain delivery artifacts — plans, registers, reports — that others can rely on without continuous verbal explanation.
• Experience with agile delivery practices, combined with pragmatism about adapting the approach to the nature of the work.
• Working knowledge of change management, release management, and adoption practices.
• Comfortable working with senior stakeholders while keeping ownership, commitments, and decision rights clear.
• Excellent written and verbal English.

What Fairphone can offer you?

• The opportunity to create an impact on the electronics industry around the world.
• A diverse work environment full of international, passionate, warm-hearted team members.
• 25 paid holidays per year (based on a full-time contract) next to the other public holidays in the Netherlands. You’ll also get a day off on your birthday! Additionally, the longer you stay, the more holidays you get! 
• Daily, healthy lunch, organic FairChain coffee, and many more tasty things.
• You will join Fairphone’s collective pension scheme, and we will contribute to building your pension.
• You will receive a MacBook, Fairbuds,  and a Fairphone as working devices.
• Hybrid working model: We are remote-friendly and also contribute up to €250 toward your home office set-up.
• Public transport allowance – we fully cover your 2nd-class commute from your home to the office
• Bike allowance – We support you with a bike purchase of up to €300, and you’ll also have a yearly repair budget of up to €100! We also cover 23 cents per km for your biking distance from home to the office (or train station) and back!
• Grow with us! We encourage you to develop at Fairphone. In addition to €500 for L&D, we’ll support your career goals with coaching (Inuka), workshops, or courses that you can join with your development budget. You will get access to Udemy with unlimited courses and trainings.
• Kitchen with beautiful views to the IJ waterfront.
• There’s a gym in the building where you can build healthy habits, stay active and have fun with your colleagues, as well as a subscription to our mental & physical well-being services (Inuka & Urban Sports)