Head of Engineering - Billing

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

You’ll be responsible for leading the Billing team within Kraken Customer.

A part of the larger Financials product group that deals with the journey of money through Kraken, the Billing team team builds out the heart of Kraken’s offering, owning systems that deal with calculating how much customers owe, orchestrating the billing flow, and sending customers their bills.

As Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.

What you'll do

• Lead an engineering team of roughly 40 engineers across 4 squads located around the globe with almost complete independence.

• Directly manage 4+ leads and build an impeccably strong leadership layer below you.

• Optimise ways of working and drive high performance, optimising for efficiency, velocity, and team happiness.

• Build strong relationships with other leaders within and around Financials to facilitate strong collaboration.

• Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.

• Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.

• Work closely with the Head of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.

• Drive operational excellence, reducing incidents in production and time to mitigation through quality and ownership.

• Become an expert in the Billing products and drive the team to build an accurate, reliable, cohesive product.

What you'll need

• We are seeking an experienced leader who has successfully led other engineering leaders at scale - this is not a first-time leader-of-leaders opportunity. You won't be hands-on coding for this role; instead, you will bring deep systems thinking, a strong understanding of software architecture, and the ability to quickly develop a comprehensive understanding of complex technical environments.

• Proven experience leading large high-performance teams and driving engineering excellence.

• Proven experience of developing strong leaders and positively impacting teams through them.

• Strong communication skills in English.

• The ability to operate largely independently and make decisions that are in the best interests of Kraken.

• A strong sense of delivery and product - how to balance speed, quality, and competing priorities to hit deadlines while building out a solid cohesive product that will serve us in the future.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. 

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*